Warranty & Return Policy

Do you want to know if it’s completely safe to buy from us? Here at Liger, we want you to be 100% satisfied with your purchase. Your satisfaction is our first priority. All of our products are inspected for quality assurance before they are shipped. We have a 30-day return policy, which means you have 30 days after receiving your item to request a replacement. If there is any products damaged by defect in workmanship or mistakenly shipped, we will replace them free of charge.

If that is not entirely the case, please contact us at admin@ligerstraps.com. We want to help you personally to get your money back as fast and comfortably as possible. Depending on your location and the product you bought, we will give you a detailed return instruction to make things easy for the both of us.

Returns & Exchange Process

Firstly, if there is any defects or issues regarding the product due to our mistake, the product will be eligible for any return/refund/exchange within 30 days of order delivery and we will cover the return shipping fee (Up to US$25 for any International orders), regardless if its a ready made or custom made strap.

Assuming that the order is correct and without any defects, our returns, refunds and exchange policy differs depending on the type of strap ordered (ready stock straps vs custom made). All return costs will be paid by the customer.

Ready Stock Straps

Ready stock straps in unused condition (no bending/crease, buckle tongue must not be put through the strap hole) can be returned for a full refund (less shipping fees) within 14 days of order delivery.

If the strap is already worn, we will have to charge a restocking fee of up to 50% of the strap price, depending on the specific condition of the strap, as the strap is no longer in new condition and we are unable to sell the strap as new.

Custom Made Straps

Custom made straps that are in unused condition (no bending/crease, buckle tongue must not be put through the strap hole) can be returned for a 70% refund (less shipping fees) within 14 days of order delivery. The 30% restocking fee for an unused strap is charged because we are unable to re-sell your strap at the original retail price, as it was custom made to your specifications.

The restocking fee will still be charged if you wish to cancel your custom order before the strap is shipped, if the strap is already in production (we will usually start within 1-2 days of placing your custom order).

If the strap is already worn and not in unused condition, we will have to charge a restocking fee of up to 70% of the strap price, depending on the specific condition of the strap, as the strap is no longer in new condition and we are unable to sell the strap as new.

Other Details

All return costs will be borne by the customer, unless the return was initiated due to our mistake.
Upon sending your item back, please allow some times for us to return or exchange to be processed.

Return Process

Ensure that the strap is 100% unworn (no bending or creases on the leather, buckle tongue must not be put through the strap hole).
Email us at admin@ligerstraps.com with the following template (replace the text as necessary): Hi there, I would like to return my <name of strap> strap from order <#order number> because <reason for return>. I certify that the strap is 100% unworn (no bending or creases on the leather, buckle tongue was not fitted through the strap hole), and I understand that I will not be refunded the original shipping fees. Thank you.
We will reply to your email with the return address. You may send the strap back via any courier or postal service. Do ensure that you note down your order number inside the package to ensure timely processing of the return.
Once we receive your strap, you will receive a refund back to your original payment method, less the original shipping cost and any restocking fees (if applicable, for custom straps).

If you wish to exchange for another strap, you will be refunded for the original strap after we receive it, and you can place a separate order for the correct strap. You may choose to place a separate order for the correct strap even before we receive your returned strap.

If you require any more information then please contact us at admin@ligerstraps.com