Your satisfaction is our first priority. All of our products are inspected for quality assurance before they are shipped.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a replacement.
If there is any products damaged by defect in workmanship or mistakenly shipped, we will replace them free of charge.
I want to return the goods. How can i proceed?
- Contact us to confirm that your item is eligible for a replacement.
- After it's approved, please send the item back to our address (the shipping detail will be provided by email)
- We will start making the replacement straps once we got your returned package back.
- All shipping cost that will occur are customers responsibility.
If the size or color of the item I received was not appropriate or wrong, can I exchange it?
Yes. Please contact us to confirm the exchange of items.
What if the item I received come in a damaged condition? Will I be able to exchange it?
Yes. Please contact us to confirm the exchange.
1 Year Warranty Support. Building a high quality watch strap that is beautiful, perfect fit, and durable is extremely difficult. We want to make sure you get the product that’s not only beautiful to look at, and comfortable to wear, but also the one that’s durable enough for long use.
Our 1 year warranty support includes :
- Loose thread
- Broken edge/leather
- Broken keeper