FAQ

You can go to this page to read about how to order on this website

Upon placing your order, you will receive an email order confirmation from us. However, please note that this confirmation does not signify acceptance of your order. We may accept or decline your order for various reasons.

If you don’t like what you get, you can simply contact us within 5 days of the arrival time, and we can proceed with the replacement. We accept replacement request, and you pay the shipping cost only. The rest is on us.

The strap must be 100% unworn, with no bending or creases on the leather, and the buckle tongue must not be fitted through the strap hole.

Yes, you can initiate a return/refund/exchange for a defective product within 14 days of order delivery, and we will cover the return shipping fee (up to US$25 for International orders). This applies whether it's a ready made or custom-made strap.

If you receive a defective product due to our mistake, it is eligible for return, refund, or exchange within 14 days of order delivery. We will cover the return shipping fee, up to US$25 for International orders.

Please allow 7-14 business days from the time you ship your order for your return or exchange to be processed.

All return costs are generally paid by the customer, except when the return is initiated due to our mistake.

If we confirm your order but subsequently discover that we cannot supply the ordered product for any reason, we will cancel the order and provide a full refund of your purchase price.

We offer a 1 Year Warranty on all our products, demonstrating our commitment to their quality. Our warranty covers everything except accidental damage or general wear and tear. If you encounter any issues with your Liger product, please contact us and we will assist you.

As we do everything with hand without fast machine/tools, we will need 20-25 business days to complete making your strap. However, for ready made item, we will ship it in 24 hours.

If you plan to order a few straps from us, feel free to Contact Us and we can discuss it :)

Lug width is expressed in millimeters (mm). The first number is the width of you watch lug, and the second number is the width of the strap at buckle area. 

You might be confused, what is straight and tapered.

Straight is when the lug width and buckle width is the same (example : 24/24)

Tapered is when the straps get tapered from lug width to buckle width (example : 24/22)

If you’re not sure about the sizing, please let us know. Sometimes, the lug width of your watch is not that simple to measure, so we will need to know the type of your watch and the brands also. We will help you find the sizing and make the straps fit your watch perfectly.

Length is expressed in millimeters (mm). You might get confused what is 125/75? The first number (125) is the length of your strap in 12H area, while the second number (75) is the length of your strap in 6H area.

There is no right or wrong when deciding the length of your strap, as it is back to your preference. The proper length for your custom strap is based entirely on your wrist circumference. 

The easiest way to measure your wrist is by wrapping a  piece of string snugly around your wrist area (where you wear the watch), mark the string where it crosses itself, lay it flat on a table and measure the distance between the marks. That is your wrist size (please measure it in mm for more exact outcome).

Go find this table, and see where your sizing falls into :

4.5 - 5.0” wrist (115 - 127mm) = 100/60mm 

5.0 - 5.5” wrist (127 - 140mm) = 110/60mm

5.5 - 6.0” wrist (140 - 150mm) = 115/65mm

6.0 - 6.5” wrist (150 - 164mm) = 120/70mm

6.6 - 7.0” wrist (165 - 178mm) = 125/75mm

7.1 - 7.5” wrist (179 - 190mm) = 130/80mm

7.6 - 8.0” wrist (191 - 203mm) = 135/80mm

8.1 - 8.5” wrist (204 - 216mm) = 140/85mm

8.6 - 9.0” wrist (217 - 229mm) = 145/90mm

If you still hesitate about the length, feel free to contact us.

If what you mean by odd is something like this : 25/22 128/79, Yes we can. But we can’t guarantee the exact 100% sizing as you wish, because each leather have different characteristic and usually the length will change over time as you wear it. 

For the first time, yes, I will make it as you wish, but let me tell you, it won’t be forever stay that size. It will change around 2-3mm over time. That’s why strap maker rounded the length size options.

Yes, we accept returns and exchanges within a specified timeframe. Please review our Warranty & Return Policy via the link below for detailed information on our return and exchange process.

Our watch straps are available in various thicknesses to suit different preferences. You may refer to the product description section on each product page for specific thickness details. Mostly our straps are 4mm thick, but if you want to make the straps to fit smaller watch (20mm lug, 22mm lug) it will look nicer if the strap is thinner, so it won’t overwhelm the watch.

We use leather from the top tanneries from all over The World, including Shell Cordovan, Chevre Sully, Badalassi Carlo, Conceria Walpier, Crocodile skin, Ostrich Leg skin, Shark skin, Saffiano, Epsom, Epi, etc. Here are our collections https://ligerstraps.com/collections/shop-by-collection

We offer a wide range of strap styles for many types of watches from Vintage, Elegant to Sporty.

Yes, we do. Our straps are fully customisable. You can also customise your strap with various stitching, lining, and edge paint colours. To know more about custom order, you can discuss it with us on description box.

We make straps for any brand of watches, from the ones with standard lug size like Panerai, IWC, Breitling, Omega, Seiko, to the more complicated ones like Audemars Piguet, Hublot, Patek Philippe, and some Richard Mille.

Sure, we can. We have the measurement for some OEM deployment buckle, so we can make it fit your buckle. 

Yes, we offer various buckle options, including tang buckles, deployant clasps and more. You can select your preferred buckle type when ordering as an add-on.

We ship to many countries Worldwide. However, there are a few exceptions due to various shipping constraints. See: https://ligerstraps.com/pages/pages-shipping-delivery

We ship all International orders via DHL Express & FedEx, which typically arrives at your destination within one week.

Yes, we subsidise part of the shipping cost based on your order value. Shipping cost is FREE when your order meet minimum of $200 USD. The actual shipping cost if you haven’t meet the criteria of $200 will show during checkout. It will be different depending on the location you are at.

It will be different depending on the country and customs each country, but usually it is less than 2 weeks, approximately around 10 days to reach USA or European country.

Yes, due to volatile oil prices, shipping costs can increase significantly. In such cases, we reserve the right to withhold shipment or charge additional shipping costs if the shipping expense to your location becomes prohibitively high. We appreciate your understanding in such situations and will strive to communicate any changes transparently.

Yes, if you wish to return an order because of customs and taxes, you will need to cover any additional shipping costs that may be incurred for the return shipment.

No, we do not ship to PO Box addresses, APO, or FPO addresses. We only ship to Residential and Business/Company addresses.

We know this is a sensitive issue, but many customers asked us this. Yes, we can mark it as gift.